FREQUENTLY ASKED QUESTIONS

Shop F.A.Q

How long does it take for my ordered items to reach me?

For items indicated as in stock, our volunteers will pack and mail it out within 7 days. If you need the items urgently, please contact us for alternative arrangements. For items on backorder, a volunteer will follow up with you regarding an estimated arrival time.

There are missing/damaged items in my order.

Oh no! We are very sorry about that. Please Contact Us asap with details of the issues and one of our volunteers will follow up as soon as possible.

How much is the Courier delivery charges?

We use local couriers to deliver the items so as to ensure that everything arrives safely. A flat rate of $5 is charged.

Can you mail items to me via Singpost Normal Mail?

For light weight small items, we are able to do so. However, do note that as there is no tracking service provided, we are not responsible in the event of lost mail.

Is there any Free Shipping?

Yes. We absorb the delivery charges for orders above $200.

Sponsorship F.A.Q

I would like to sponsor. Where can I find more information?

Please read our Sponsorship page to know how you can help.

I would like to donate items.

Thank you for thinking of Uncle Khoe K9 Shelter.

We are happy to accept the following items:

  • Used, clean towels
  • Kuranda elevated beds
  • Kuranda bed replacement covers (M size)
  • Flat Leashes (2cm wide, at least 120cm long)
  • Rogz or Red Dingo Martingale Collars (M size/20mm)

Currently, we DO NOT require the following items:

  • buckle collars
  • leashes and collars for small dogs
  • stuffed toys, stuffed beds
  • tennis balls
  • dog clothes
  • newspaper
  • dry dog food sample packs

Shelter F.A.Q

Where is Uncle Khoe K9 Shelter located?

We are currently kennel space from Ericsson Pet Farm, located at 16 Pasir Ris Farmway 2, Singapore.

I would like to visit Uncle Khoe K9 Shelter.

NOTE: We do not accept Walk-In visits as there are no volunteers stationed at the shelter all the time.

For Group Visits, kindly Contact Us via email and our shelter In-Charge will follow up from there.

For Individual visits, do drop us an email too. Do note that visitation slots are extremely limited and subject to availability. 

Foster/Adoption F.A.Q

I am interested in adopting.

Woohooo!! So happy that one of your dogs caught your eye. Do contact us via email and our shelter In-Charge will follow up from there.