FREQUENTLY ASKED QUESTIONS
For items indicated as in stock, our volunteers will pack and mail it out within 7 days. If you need the items urgently, please contact us for alternative arrangements. For items on backorder, a volunteer will follow up with you regarding an estimated arrival time.
Oh no! We are very sorry about that. Please Contact Us asap with details of the issues and one of our volunteers will follow up as soon as possible.
We use local couriers to deliver the items so as to ensure that everything arrives safely. A flat rate of $5 is charged.
For light weight small items, we are able to do so. However, do note that as there is no tracking service provided, we are not responsible in the event of lost mail.
Yes. We absorb the delivery charges for orders above $200.
Please read our Sponsorship page to know how you can help.
Thank you for thinking of Uncle Khoe K9 Shelter.
We are happy to accept the following items:
- Used, clean towels
- Kuranda elevated beds
- Kuranda bed replacement covers (M size)
- Flat Leashes (2cm wide, at least 120cm long)
- Rogz or Red Dingo Martingale Collars (M size/20mm)
Currently, we DO NOT require the following items:
- buckle collars
- leashes and collars for small dogs
- stuffed toys, stuffed beds
- tennis balls
- dog clothes
- dry dog food sample packs
We are currently kennel space from Ericsson Pet Farm, located at 16 Pasir Ris Farmway 2, Singapore.
NOTE: We do not accept Walk-In visits as there are no volunteers stationed at the shelter all the time.
For Group Visits, kindly Contact Us via email and our shelter In-Charge will follow up from there.
For Individual visits, do drop us an email too. Do note that visitation slots are extremely limited and subject to availability.